- Return Policy
In the unlikely event that you are not satisfied with your purchase, please call Customer Service within 3 business days of receipt of your order. If your order arrives damaged, we will arrange for it to be picked up for inspection. Please do not dispose of any item, even perishable ones, until you have spoken with Customer Service.
Due to the nature of the product we sell, unfortunately we cannot accept returns of food products.
Cancellations
Orders placed for future shipment can be cancelled by contacting customer service within five business days prior to the requested ship date of the order (during the month of December, we require seven days notice). Cancellations can be accepted by contacting customer service at 1-877-867-6851.
Delivery Release
We cannot accept responsibility for orders with incomplete or invalid addresses, or sent to recipients who are not available to accept the package in a timely manner.
- Payment, Pricing & Promotions
Pricing
Prices in this catalog (excluding caviar) are guaranteed through the end of the year. Caviar prices: Due to the extreme volatility of the Caspian Sea caviar market, we reserve the right to increase caviar prices based on market conditions. Be assured that we will do everything in our power to maintain the current pricing level. Our goal is a high-quality, dependable supply for our customers at the most reasonable price possible.
Payment Information
We accept Mastercard, Visa, American Express, and Discover. We also take money orders and checks. We do not accept cash, and we do not ship C.O.D. Please allow two weeks clearance for all orders paid by check or money order.
- Updating Account Information
To update your account information, simply find and click on the “My Account” link located at the bottom of each page on the website. Here, you can update your contact informate “My Account” link located at the bottom of each page on the website. Here, you can update your contact information, addrion, address book, and email settings.
- Inventory Availability
All items featured on our online start, that are marked “available”, are available to the best of our knowledge at the time of your order. If items become unavailable, we will contact you.